AVĒRO CUSTOMER CARE

Shipping Policy

Last updated: November 2, 2026

1. Worldwide Shipping

Orders are handcrafted and dispatched from Zhejiang, China. Avēro currently delivers to Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Malaysia, Mexico, the Netherlands, New Zealand, Portugal, Singapore, South Korea, Spain, Thailand, the United Kingdom, and the United States. Shipping remains subject to courier coverage, customs requirements, product availability, and fulfilment conditions.

If your destination is available at checkout, you will be able to complete your order and view the available shipping options before payment.

2. Order Processing Time

Every piece is handmade to order. Orders are dispatched within 1–2 business days after payment has been confirmed: about one day to make your piece and one day to prepare it for shipping.

Processing time does not include weekends, public holidays, courier delays, customs delays, or peak fulfilment periods.

During busy periods, promotional events, new collection launches, stock checks, warehouse delays, or unexpected fulfilment delays, processing may take longer. If there is a significant delay with your order, we will do our best to keep you informed.

3. Estimated Delivery Time

Orders are dispatched from Zhejiang, China within 1–2 business days, and you choose your delivery service at checkout. Standard Tracked: 7–12 business days after dispatch. Express (DHL / FedEx / UPS): 2–5 business days after dispatch. For Express, we choose the best carrier for your address; if you prefer DHL, FedEx or UPS, name it in the order note in your cart and we will use it. All orders are dispatched with tracked delivery.

Delivery times may vary depending on destination, customs processing, courier schedules, public holidays, and circumstances outside our control.

4. Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

Please allow time for tracking information to update after dispatch.

5. Shipping Fees and Free Delivery

Standard Tracked costs £8.99, and orders of £99 or more qualify for free Standard Tracked delivery. Express (DHL / FedEx / UPS) costs £19.95, or £9.95 on orders of £99 or more. Equivalent amounts in your selected currency are shown at checkout.

The final shipping cost and available delivery options will be shown at checkout before payment.

6. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or local fees depending on the destination country.

Where these charges are not collected at checkout, they may be charged by your local customs authority or courier before delivery.

Avēro is not responsible for delays caused by customs processing.