AVĒRO offers worldwide shipping through our trusted fulfilment network.

From order confirmation to delivery, we aim to make the shipping process clear, reliable, and easy to follow.

For all shipping questions, please contact AVĒRO Customer Care at hello@averohouse.com.

1. Worldwide Shipping

AVĒRO offers worldwide shipping where courier coverage, customs requirements, product availability, and fulfilment conditions allow.

If your destination is available at checkout, you will be able to complete your order and see the available shipping options before payment.

2. Order Processing Time

Most orders are processed within 1–3 business days after payment has been confirmed.

Processing time does not include Saturdays, public holidays, courier delays, customs delays, or peak fulfilment periods.

During busy periods, promotional events, new collection launches, stock checks, warehouse delays, or unexpected fulfilment delays, processing may take longer. If there is a significant delay with your order, we will do our best to keep you informed.

3. Estimated Delivery Time

Estimated delivery times vary by destination and will be shown at checkout where available.

Delivery estimates are not guaranteed and may be affected by customs checks, courier delays, weather, public holidays, peak seasons, or other circumstances outside our control.

4. Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please allow time for tracking information to update after dispatch.

5. Shipping Fees and Free Delivery

Shipping costs vary by destination and will be calculated at checkout.

The final shipping cost and available delivery options will be shown at checkout before payment.

6. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or local fees depending on the destination country.

Where these charges are not collected at checkout, they may be charged by your local customs authority or courier before delivery.

AVĒRO is not responsible for delays caused by customs processing.

7. Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

AVĒRO is not responsible for delays, failed delivery, or lost parcels caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address error after placing your order, contact us as soon as possible at hello@averohouse.com.

We cannot guarantee changes once an order has entered processing or dispatch.

8. Lost or Delayed Parcels

If your parcel appears delayed or lost, please contact us at hello@averohouse.com.

We will help review the tracking information and work with the fulfilment or courier partner where possible.

9. Damaged Parcels

If your parcel arrives damaged, please keep the packaging and contact us with your order number and clear photos or videos as soon as possible.