At AVĒRO, every piece is created to be worn, kept, and treasured. If your order is not quite right, we are here to help.

1. Return Window

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be unused, unworn, in its original condition, and returned with all original packaging, tags, pouches, boxes, and protective materials.

Please contact AVĒRO Customer Care before sending anything back. Return approval is required before any item is returned.

To start a return, contact us at hello@averohouse.com.

Please include your order number, the item you would like to return, and the reason for your return.

Items sent back without return approval may not be accepted.

2. Change-of-Mind Returns

For change-of-mind returns, the item must be unused, unworn, and in its original packaging.

Customers are responsible for return shipping costs unless the item is damaged, faulty, or incorrect.

We recommend using a tracked shipping service, as AVĒRO is not responsible for returns lost in transit.

3. Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, faulty, or incorrect, contact us as soon as possible at hello@averohouse.com.

Please include your order number and clear photos or videos of the issue. Once reviewed, we will offer an appropriate solution, which may include a replacement, refund, or store credit where applicable.

4. Non-Returnable Items

For hygiene and safety reasons, pierced earrings cannot be returned once the hygiene seal or protective packaging has been opened, unless the item is faulty or incorrect.

We also cannot accept returns for custom or personalised items, gift cards, items marked as final sale where permitted by law, or items showing signs of wear, damage, alteration, perfume, cosmetics, or improper handling.

5. Natural Material Variation

AVĒRO uses natural and nature-inspired materials such as mother-of-pearl, crystal, stone, and sterling silver.

Natural variations in colour, pattern, iridescence, texture, mineral formation, or surface character are part of the nature of each piece. These variations are not considered defects.

6. Refunds

Once your approved return has been received and inspected, we will notify you of the refund status.

If approved, your refund will be issued to your original payment method. Please allow time for your bank, card provider, or payment service to process the refund.

Original shipping fees are non-refundable unless the return is due to a damaged, faulty, or incorrect item.

7. Exchanges

We do not guarantee direct exchanges because stock may change quickly.

If you would like a different item, we recommend returning the original item first and placing a new order once your return has been approved.