AVĒRO LEGAL

Privacy Policy

Last updated: November 2, 2026

1. Data Controller

AVERO HOUSE LIMITED is responsible for controlling and protecting your personal information.

For customers located in the United Kingdom and European Economic Area (EEA), we process personal information in accordance with applicable data protection laws, including the UK GDPR and EU GDPR where applicable.

2. Information We Collect

We may collect personal information that you provide directly to us, including your name, email address, shipping address, billing address, phone number, order information, payment-related details, customer service enquiries, return requests, and refund information.

We may also automatically collect technical information such as IP address, browser type, device information, pages visited, shopping behaviour, cookies, and similar tracking technologies.

3. How We Use Your Information

We use your information to process and fulfil orders, arrange delivery, provide customer support, manage returns and refunds, improve our website experience, prevent fraud, maintain security, and comply with legal, tax, and accounting obligations.

If you subscribe to Avēro communications, we may use your email address to share new collections, product launches, brand stories, and selected offers.

4. Marketing Communications

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at hello@averohouse.com .

We only send marketing communications where permitted by applicable laws.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate our online store, remember preferences, analyse website performance, understand customer behaviour, and support marketing activities.

Cookies may include:

• Essential Cookies: Required for website functionality, checkout, and secure transactions.
• Analytics Cookies: Used to understand how visitors interact with our website.
• Marketing Cookies: Used to measure advertising performance and provide relevant communications.

6. Advertising and Analytics

We may use third-party analytics and advertising technologies, including Meta Pixel, TikTok Pixel, Pinterest Tag, Google Analytics, and similar tools to understand customer interactions and improve our marketing activities.

These technologies may collect information such as browsing behaviour, device information, and website interactions.

7. Payment and Order Processing

Our website is hosted by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and process orders.

Payment information is securely processed by payment providers. Avēro does not store complete credit card information.

8. Third-Party Services

We work with trusted third-party providers necessary to operate our business, including Shopify, payment providers, shipping partners, fulfilment services, email marketing platforms, analytics providers, advertising platforms, fraud prevention services, and professional advisers where required.

These providers only process information necessary to provide their services.

9. International Data Transfers

As Avēro offers worldwide shipping and works with international service providers, your personal information may be processed in countries outside your own.

Where required, we take appropriate measures to protect your information in accordance with applicable privacy laws.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer service, legal requirements, tax obligations, accounting purposes, and fraud prevention.

11. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, restrict, object to certain uses, withdraw marketing consent, or request a copy of your information.

To make a privacy request, please contact: hello@averohouse.com .

12. Children's Privacy

Our website is not intended for children. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.