This Privacy Policy explains how AVĒRO collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, subscribe to our communications, or interact with our online store.

This store is operated by AVĒRO HOUSE LIMITED, trading as AVĒRO.

1. Information We Collect

We may collect personal information that you provide directly to us, including your name, email address, shipping address, billing address, phone number, order details, payment-related information, customer service messages, return requests, and refund requests.

We may also collect technical and usage information, including IP address, browser type, device information, pages viewed, shopping activity, cookies, and similar tracking technologies.

2. How We Use Your Information

We use your information to process and fulfil your orders, send order confirmations and shipping updates, provide customer support, manage returns and refunds, improve our website and customer experience, detect fraud or unauthorised activity, and comply with legal, tax, and accounting obligations.

If you choose to subscribe to AVĒRO emails, we may also use your email address to send updates about new arrivals, collections, offers, and brand stories.

3. Marketing Communications

If you subscribe to our emails, you can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at hello@averohouse.com.

We only send marketing communications where permitted by applicable law.

4. Cookies

Our website uses cookies and similar technologies to operate the store, remember preferences, analyse traffic, improve performance, and support marketing activities.

You may be able to control cookies through your browser settings or through any cookie preference tools available on our website.

5. Order Processing and Payment

Our store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and process orders.

Payment information is processed securely by payment providers. AVĒRO does not store full credit card details.

6. Data Sharing

We may share your information with trusted service providers where necessary, including Shopify, payment processors, shipping and fulfilment partners, email and marketing platforms, analytics providers, fraud prevention tools, and professional advisers where legally required.

We only share information that is necessary for these services to operate.

7. International Transfers

Because AVĒRO offers worldwide shipping and uses international service providers, your information may be processed in countries outside your own.

Where required, we take appropriate steps to protect your information in accordance with applicable data protection laws.

8. Data Retention

We keep your personal information only for as long as needed for the purposes described in this policy, including order fulfilment, customer support, legal, tax, accounting, and fraud prevention requirements.

9. Your Rights

Depending on your location, you may have rights over your personal information, including the right to access, correct, delete, restrict, object to certain uses, withdraw consent for marketing, or request a copy of your personal information.

To make a privacy request, contact us at hello@averohouse.com.

10. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.