INTERNATIONAL SHIPPING AVAILABLE
HELP / FAQS
If you have a question, please consult our list of frequently asked questions before reaching out for assistance.
ABOUT AVĒRO
What does AVĒRO make?
What is the AVĒRO design direction?
Is AVĒRO jewellery made with 925 sterling silver?
Will natural materials look exactly the same as the product photographs?
- AVĒRO creates jewellery primarily crafted in 925 sterling silver. Selected designs feature moissanite, mother-of-pearl, crystal, freshwater pearl, opal, agate, and other natural stone details.
Our collections bring together sculptural forms, natural materials, considered craftsmanship, and subtle references to historical ornament.
- AVĒRO is shaped by Neo Aristocracy × Nature — a restrained meeting of courtly memory, natural materials, time, and craft.
Rather than following short-lived trends, our pieces are designed to be worn, collected, and kept over time.
- 925 sterling silver forms the foundation of most AVĒRO jewellery.
Depending on the design, a piece may also include gold plating, moissanite, mother-of-pearl, crystal, freshwater pearl, opal, agate, or other natural materials.
Please refer to the individual product page for the exact materials, plating, stones, and finish used in each piece.
- Natural materials such as mother-of-pearl, freshwater pearl, crystal, opal, agate, and other natural stones may vary slightly in colour, pattern, shape, texture, and transparency.
These variations are not faults. They are part of the natural character of each material and make every piece slightly individual.
JEWELLERY CARE
How should I care for sterling silver jewellery?
Do gold-plated silver pieces require different care?
Do mother-of-pearl, crystal, pearl, opal, and natural stone pieces need special care?
Can I wear AVĒRO jewellery in the shower or while swimming?
- After wearing, gently wipe your jewellery with a clean, soft cloth to remove moisture, natural oils, and cosmetic residue.
Store each piece separately in a dry pouch or jewellery box to reduce exposure to air, humidity, friction, and scratching.
Remove your jewellery before showering, bathing, swimming, exercising, sleeping, applying perfume or skincare products, and using household cleaning products.
Sterling silver may naturally darken or develop a soft patina over time. This is a normal characteristic of genuine silver and does not mean that the jewellery is damaged.
A silver polishing cloth may be used carefully on plain, polished sterling silver. Do not use abrasive cleaners, toothpaste, silver dips, or polishing products on gold-plated, matte, textured, oxidised, or stone-set jewellery.
- Yes. Gold plating is a surface finish and may gradually soften or wear with regular use.
Clean gold-plated jewellery only with a clean, soft, dry cloth. Avoid aggressive rubbing, polishing cloths, chemical cleaners, and silver dips.
Keep plated pieces away from water, sweat, perfume, skincare products, household chemicals, and abrasive surfaces.
Store each piece separately to reduce friction and help preserve the finish for longer.
- Yes. These materials should be protected from impact, prolonged moisture, sudden temperature changes, harsh chemicals, and abrasive cleaning.
After wearing, gently wipe the piece with a clean, soft, dry cloth.
Do not soak these pieces or place them in an ultrasonic or steam cleaner, as this may damage delicate surfaces, settings, or natural materials.
- We recommend removing all AVĒRO jewellery before showering, bathing, swimming, or entering a sauna.
Water, chlorine, salt, heat, soap, and cosmetic products may accelerate oxidation, affect gold plating, loosen settings, or alter natural materials.
Occasional contact with clean water may not immediately damage plain sterling silver, but keeping your jewellery dry will help maintain its appearance for longer.
SHIPPING & ORDERS
Where does AVĒRO ship?
How much does shipping cost?
How long will my order take to arrive?
Will I need to pay customs duties or import taxes?
Can I change or cancel my order?
- AVĒRO currently ships to Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Mexico, the Netherlands, New Zealand, Portugal, Spain, the United Kingdom, and the United States.
Available shipping methods, charges, and delivery estimates are displayed at checkout according to your delivery address.
Shipping availability may be updated as we continue to develop our international service.
- Shipping charges are calculated according to the destination and are displayed at checkout before payment.
Any available free-shipping offer or minimum order requirement will also be shown at checkout.
- Delivery times vary depending on the destination, shipping service, customs processing, and local carrier conditions.
Available delivery estimates will be shown at checkout. Once your order has been dispatched, you will receive a shipping confirmation email with any available tracking information.
Delivery estimates are not guaranteed. Delays caused by customs, local carriers, weather, public holidays, or other circumstances outside our control may occasionally occur.
- International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.
Unless specifically stated at checkout, these charges are not included in the product price or shipping fee and may need to be paid by the recipient.
Customs policies vary by destination. We recommend checking your local customs information before placing an international order.
- Please contact AVĒRO Customer Care as soon as possible if you need to change or cancel an order.
We will try to assist where possible, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.
Please include your order number and the email address used when placing the order.
RETURNS
Can I return my order?
Can earrings be returned?
What should I do if my order arrives damaged or incorrect?
- You may request a return within 14 days of receiving your order. Please contact AVĒRO Customer Care before sending any item back.
Returned items must be unused, unworn, and in their original condition, with all original packaging, labels, and hygiene seals intact where applicable.
Items showing signs of wear, damage, perfume, cosmetic residue, alteration, or improper handling may not be accepted.
Return exclusions, return shipping responsibilities, and additional conditions are explained in our Returns Policy.
- For hygiene reasons, pierced earrings cannot be returned or exchanged once the hygiene seal or sealed protective packaging has been opened, removed, or damaged.
Unopened earrings with the hygiene seal fully intact may be returned within 14 days of delivery, subject to our Returns Policy.
This exclusion does not apply if the earrings arrive faulty, damaged, or different from the item ordered.
In these circumstances, please contact AVĒRO Customer Care with your order number and clear photographs of the item and packaging.
- Please contact AVĒRO Customer Care as soon as possible after receiving your order.
Include your order number, a description of the issue, and clear photographs of the item and packaging.
Please retain all original packaging until the issue has been reviewed and resolved.
CONTACT
How can I contact AVĒRO Customer Care?
- You can contact us at hello@averhouse.com.
For questions about an existing order, please include your order number and the email address used when placing the order so that we can assist you more efficiently.