Returns

If you need to return or cancel an order, please contact us within 14 days of receiving your item.

Before sending anything back, email us at hello@averohouse.com so our team can review and approve your return. Please do not return items without contacting us first.

Returned jewellery must be unused, unworn and in its original condition, and returned with all original packaging, tags, pouches, boxes and protective materials.

For hygiene reasons, pierced earrings cannot be returned once the hygiene seal or protective packaging has been opened, unless the item is faulty or incorrect.

Once your approved return has been received and inspected, your refund will be issued to your original payment method. Full details are set out in our Refund Policy.

If your item arrives damaged, faulty or incorrect, please contact us at hello@averohouse.com within 7 days of delivery with your order number and clear photos or videos so we can help resolve it.