If you need to return or cancel an order, please contact us within 14 days of receiving your item.

Before sending anything back, email us at hello@averohouse.com so our team can review and approve your return. Please do not return items without contacting us first.

Returned jewelry should be unworn, unused, in its original condition, and where possible returned with the original packaging and accessories.

For hygiene reasons, earrings may have additional return restrictions unless the item is faulty, damaged, incorrect, or otherwise covered by applicable consumer protection rules.

If your item arrives damaged, incorrect, incomplete, or with a quality issue, please contact us with your order number and clear photos so we can help resolve it.