Contact Us

Have a question about your order, delivery, return, or product care? Our Customer Care team is here to help.

Email: hello@averohouse.com

Customer Care Hours: Sunday to Friday, 10:00–22:00 UK time. Closed on Saturdays.

For order-related questions, please include your order number so we can help you faster.

What we can help with

• Order status and tracking
• Shipping and delivery questions
• Returns and refunds
• Product care and material questions
• Damaged, faulty, or incorrect items

We aim to reply as soon as possible during our customer care hours.